Refund policy

30-day comfort guarantee: run in them

We want you to run in your SEDZ socks. If they're not right for you, contact us within 30 days of delivery and we'll give you a full refund, even if they've been worn and washed.

  • Email info@sedz.co.uk with your order number and a quick note on what wasn't right. Your feedback helps us make better socks.
  • We may ask you to send the socks back. If we do, we'll tell you how.
  • The comfort guarantee is limited to one claim per customer.

Changed your mind?

Unworn socks in their original packaging can be returned within 30 days of delivery for a full refund. Email info@sedz.co.uk to start a return. Return postage is paid by you unless the item is faulty or we sent the wrong item.

Faulty or wrong item

If something is faulty or we've sent the wrong item, contact us and we'll put it right free of charge, including postage.

Refunds

Refunds are made to your original payment method within 5 working days of us approving your claim or receiving your return. Your bank may take a few extra days to show it.

12-month hole guarantee

If your SEDZ socks develop a hole within 12 months of purchase under normal use, we'll replace them free of charge.

To claim, email info@sedz.co.uk with:

  1. your proof of purchase
  2. a clear photo showing the hole

We may ask you to return the socks for inspection. The guarantee covers manufacturing faults and holes from normal running use. It does not cover deliberate or accidental damage, misuse, or damage caused by improper care (for example, tumble drying on high heat).

Your statutory rights

These guarantees are in addition to your legal rights as a UK consumer, which are not affected.